Madinah Hilton Hotel

The location and the breakfast

The location is fantastic. However during busy times it can still take some time to navigate through the crowds to get to the masjid. Breakfast options were good, usual available options, breads, bakery products, pancakes, no waffles, eggs, sausages, salad, deli, fruits. Asian and South Asian food is also available. Dinner was really good, we enjoyed dinners the most, there were Moroccan options which was 10/10, excellent mixed grill, pasta, fish, beef stir frys. We didn't get bored of the dinner options. Deserts were really good too. During busy times the restaurant could benefit from more staff. We had a standard double room, the rooms are on the smaller side, we just came from Makkah where the rooms were much bigger. Housekeeping was not very attentive, used products were not always restocked, towels were not always restocked. Used plates were removed during cleaning, but then left outside the hallway for many hours until the next day, this shows a really low standard of service and no regular checks being performed, it's not nice to see used plates with food on them left outside for many people to walk past until the next day. Staff at the restaurant at dinner were very welcoming and friendly. The property has many lifts, you don't need to wait very long coming and going. We had family staying at the Sofitel opposite and waiting long periods for lifts when visiting them.

Location and cleanliness

We had an outstanding experience during my recent stay at Madinah Hilton, From the moment we arrived, the staff made us feel welcome. The check-in process was smooth and efficient, and we were greeted with a warm smile and helpful information about the property. The room was spotlessly clean, The bed was incredibly comfortable, ensuring a great night’s sleep, and the view ( Masjid Nabwi) from the window was stunning. What truly sets this hotel apart, however, is the service. Every staff member I encountered was professional, courteous, and eager to help. The dining options were equally impressive. The breakfast buffet featured a wide variety of fresh, high-quality options, and the on-site restaurant served some of the best meals I highly recommend Madinah Hilton to anyone looking for a luxurious, stress-free experience . I will definitely be returning on my next visit!

I am from Riyadh city.My stay at the hotel was very good regarding many things. I stayed in the hotel 2 years ago but was not satisfied with the service, or the food at breakfast. However, this time it was completely different. I would like to thank the staff at the reception they were really helpful, and friendly, also at breakfast everybody was smiling, welcoming, and ready to help us . In addition, there was quite a variety of international food that caters for everyone. My room was great regarding the view, it was overlooking the main plaza which was nice. Finally the location was excellent, we didn't need a lot of time to reach the ladies' gate to Almasjid Alnabawi. I will try to stay again of coursethere if the prices are reasonable for my budget . The AC was working well at our room. Lastly the people who were in charge of making our room were very professional. and polite .