Madinah Hilton Hotel

The location and the breakfast

The location is fantastic. However during busy times it can still take some time to navigate through the crowds to get to the masjid. Breakfast options were good, usual available options, breads, bakery products, pancakes, no waffles, eggs, sausages, salad, deli, fruits. Asian and South Asian food is also available. Dinner was really good, we enjoyed dinners the most, there were Moroccan options which was 10/10, excellent mixed grill, pasta, fish, beef stir frys. We didn't get bored of the dinner options. Deserts were really good too. During busy times the restaurant could benefit from more staff. We had a standard double room, the rooms are on the smaller side, we just came from Makkah where the rooms were much bigger. Housekeeping was not very attentive, used products were not always restocked, towels were not always restocked. Used plates were removed during cleaning, but then left outside the hallway for many hours until the next day, this shows a really low standard of service and no regular checks being performed, it's not nice to see used plates with food on them left outside for many people to walk past until the next day. Staff at the restaurant at dinner were very welcoming and friendly. The property has many lifts, you don't need to wait very long coming and going. We had family staying at the Sofitel opposite and waiting long periods for lifts when visiting them.

Everything about this property is worthwhile, mentioning. First of all the location is probably the best possible location you can have for any hotel in Madina. Secondly, their food is extremely strong in Madinah, and the options are very good. And above all the service be the housekeeping room, dining, the check-in and checkout everything is a five star. Our specially like to mention a boy from the housekeeping staff, Mr. Riyaz, who was very helpful and exceptionally courteous. I would like to extend my thanks and gratitude for his kind services.

The location was superb. The staff are friendly and helpful. Really recommended to stay here for anyone who wants to be closed to the mosque.

It was an incredible pleasant stay. The room was nice, with a nexcellent mattress, the service was great and the restaurant was just awesome. The fod was delicious with a lot of variety everyday. Because the buiding and the deco were a bit old, we were very worried when we arrived but that feeling did not last a minute, the Madinah Hilton is an outstanding hotel. It is so close to the Haram that we came back to rest between each prayer. Thanks to Danah att he reception and to Mumtaz, Sherif at the restaurant , they made us feel like VIP guests! we will be back inchallah!